I make many custom sized rings and also do a lot of custom orders.This means I have to keep track of many convos from customers.I print out an order sheet(basically a copy of the "sold list" from "Your Etsy") for every 10-15 items sold, and write down the ring sizes or any special requests next to the specific order.I cross out the order when I finish it.I guess I can probably print out one sheet for each order but I prefer viewing orders on a larger scale.
Along with the order sheet, I use microsoft OneNote for other organization.It's basically like an electronic notebook which auto-saves as I type and delete notes(if you don't have this program, you can always use any real note book).I have pages named as
-with deadlines(as you can see, this is the most urgent)
-when time permitted
Understandably,things relating to orders and customer services are usually filed under "with deadlines". I delete notes in my OneNote as I finish those tasks, and when I finish everything under "with deadlines" I move on to "ASAP" and "when time permitted".I pretty much work a fixed schedule of 6+ hours a day, and try to make sure I always have something to do even if I don't have orders to fill.
Under "ASAP" and "when time permitted" are things concerning website update(which I am constantly doing), promotions and other tasks relating to long term business plans.
I just started doing the "supply orders" section (I really should have done this long time ago).This is the section where I remind myself what to order when I buy from my supplier the next time.I do A LOT of price comparison so I also write down the cheapest source to get my supplies here.